The notification must contain the following information:
- TPP name
- contact details (first and last name, email address, phone number of the responsible person of the TPP)
- type and description of the problem
Response time
- for notifications received on weekdays (Monday – Friday) from 8:00 to 16:00 CET– up to one hour from receipt
- for notifications received on weekdays outside working hours and non-working days (weekends and holidays) – the first following working day until 9:00 CET