Slatinska banka d.d. – ebanking.slatinska-banka.hr, mslb ret, mslb corp, mtoken slb

1. Scope of Application

This privacy policy applies to the official internet banking website: ebanking.slatinska-banka.hr and the official mobile applications of Slatinska banka d.d.: mslb ret, mslb corp, and mtoken slb (hereinafter: "digital channels"). By using any of the listed digital channels, the user accepts all terms, limitations, and data protection rules described herein.

2. Content Usage Rights

All documents, information, functionalities, and design published through the digital channels may be used solely for non-commercial and individual purposes, while respecting all copyrights and proprietary rights. Copying, reproducing, modifying, distributing, or otherwise using the content without the express written consent of Slatinska banka d.d. is not permitted.

3. Informative Nature of Content

The data and information published through the digital channels are provided solely for informational purposes. Slatinska banka d.d. makes reasonable efforts to ensure the reliability, accuracy, and timeliness of the published information but does not guarantee its completeness or correctness at all times.

4. Disclaimer of Liability

All users accessing the digital channels do so at their own risk. Slatinska banka d.d. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from access to, use of, or inability to use the digital channels, or due to any errors or omissions in the content.

5. Third-Party Information and Links

The digital channels may contain third-party information and links to external websites and services not controlled by Slatinska banka d.d. Where possible, such information and links will be clearly marked. Slatinska banka d.d. assumes no responsibility for the accuracy, safety, content, or any other aspects of third-party information and services.

6. Security and User Responsibility

The user is responsible for maintaining the security of their access credentials (username, password, PIN, biometric data) and is required to update them regularly and not share them with third parties. Slatinska banka d.d. is not liable for damages resulting from misuse of user data but will take appropriate security measures immediately upon receiving notice of possible misuse.

The digital channels protect your personal data from unauthorized access, use, or disclosure. Data is stored on computer servers in a controlled, secure environment protected from unauthorized access. The applications use technical and organizational protection measures, including encryption and security protocols.

7. Data Collection and Processing

Slatinska banka d.d. collects and processes personal and technical data of digital channel users in accordance with applicable data protection laws and regulations. Data is used solely for providing, securing, and improving banking services, as well as for fulfilling legal obligations. Digital channels may use statistical and security tools for usage analysis, abuse detection, and user experience improvement.

8. Server Statistics

Our servers use standard statistical software for network management and traffic analysis. These tools allow us to monitor data such as the most visited content, browser types, the effectiveness of the digital channel structure, and general traffic, all aimed at improving our services.

9. User Rights

Users have the right to request access to their personal data, correction of inaccurate data, deletion or restriction of processing, and the right to object. To exercise their rights, users may contact the bank through official contact information.

10. Changes to the Terms

Slatinska banka d.d. reserves the right to change the content and terms of use of the digital channels at any time without prior notice. All changes take effect upon publication on the official digital channels. The bank is not responsible for any consequences resulting from such changes.  

11. Contact

For any questions or requests related to privacy and data protection, users can contact Slatinska banka d.d. using the official contact information published on the website.  

12. Data Controller and Contact Details

SLATINSKA BANKA  d.d., OIB: 42252496579
Address: Vladimira Nazora 2, 32500 Slatina
Data Protection Officer Contact: szop@slatinska-banka.hr

E-mail: slatinska-banka@slatinska-banka.hr

Website: www.slatinska-banka.hr  

13. Detailed Data Collection

Our digital channels may collect the following types of data:

• Personal data: name, surname, address, email, phone number
• Location data (if enabled)
• Contacts (if the app requests access)
• Device data (model, OS, device identifiers)
• Application usage data (logs, settings, interactions)
• Payment and transaction data (if applicable)
• Technical data for security and abuse prevention

14. Purpose of Data Collection

We collect and process data for the following purposes:

• Providing and improving services
• User authentication and security
• Usage analytics and statistics
• Sending notifications and user support
• Fulfilling legal obligations
• Advertising and personalization (if applicable, with user consent)

15. Third-Party Data Access

We may share your data with:

• Legal authorities, when legally required
• Partners or SDKs listed in the application or on the website

16. Data Retention and Deletion

We retain data for as long as necessary to fulfill the purpose of collection or as required by law. Users can request the deletion of their data or account by contacting customer support. Data no longer required or whose retention period has expired will be permanently deleted or anonymized.

17. User Rights and How to Exercise Them

Users have the right to:

• Access their data
• Correct inaccurate or incomplete data
• Request deletion ("right to be forgotten")
• Restrict or object to data processing
• Data portability (where applicable)

To exercise these rights, users may contact us using the provided contact information.

18. Legal Basis for Processing

Data processing is based on:

• User consent (where required)
• Contractual necessity (use of the app or services)
• Legal obligations of the bank
• The bank’s legitimate interests (e.g. security, fraud prevention)

19. Effective Date and Changes

This privacy policy takes effect on 14.05.2025. All changes will be promptly published on the official digital channels and become effective upon publication.

20. Policy Availability

This privacy policy is publicly available at www.slatinska-banka.hr/en/privacy-policy and is not available as a PDF document.

21. Consent Mechanisms

If data that is not essential for the core functionality of the application is collected, the user will be clearly informed and asked for explicit consent prior to such collection and processing.

22. Account Deletion

If the application allows the creation of a user account, the user may request the deletion of their account and all associated data at any time by contacting customer support.

Last updated: 14.05.2025.

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